Survey

Do you have something to say about your experiences with Swale Borough Council?  

The council says that it: "wants honest feedback about how people get in touch, to help understand what's working well and where there need to be improvements". 

 A survey has been launched to ask people how they access council services, what they're trying to do, and how they found the experience.  

The responses will help the council plan how to make services easy to use for as many people as possible. 

Swale Borough Council wants local people to share their views about the rollout of the new waste and street cleaning contract.

The council is carrying out a review into the contract with Suez, which began in March, and is looking at a range of issues related to the start of the new contract, including resources, staffing, data, rounds, contract management, and communications.

Swale Borough Council are currently undertaking a waste and street cleansing survey in which they are asking local people to participate.

The survey gives residents the opportunity to tell the council how the waste and street cleansing service can be improved before the current 10-year contract ends in October 2023, and will help guide the council’s future contracts.